# Freshdesk MCP by usefulapi (io.usefulapi/freshdesk): tool descriptions scored

- tools/list taken: 2026-11-02 (UTC)
- From: [Official MCP Registry](https://registry.modelcontextprotocol.io/v0/servers/io.usefulapi%2Ffreshdesk/versions/latest)
- Connected to: https://freshdesk.usefulapi.io/mcp
- Homepage: https://usefulapi.io/freshdesk/
- Repository: https://github.com/m190/usefulapi-mcp
- Scoring rules: v2
- Tools: 19
- Average: 43.0 / 100 (Cloudy)
- Near-identical pairs: 2

This page shows how Freshdesk MCP by usefulapi (io.usefulapi/freshdesk)'s tool descriptions scored, the issues found and the names of its tools and parameters. The descriptions are the server's own: read them where the copy came from.

Forecall asked the URL this server lists in the official MCP Registry for its tools/list once, on the date above, without calling any tool. The server may have changed since.

## Across the server

No server-wide issues.

## Tools

- `freshdesk_list_agents`: 29 / 100
  - Major: The description only restates the name (7 words).
  - Major: The description is too short (7 words).
  - Major: Says nothing about when to use it, or when not to.
  - Minor: String arguments with no constraint or example: email.
  - Minor: No `required` list, so every argument is optional.
  - Minor: The description mentions none of its 3 or more arguments.
  - Minor: Says nothing about what it returns.
- `freshdesk_list_contacts`: 29 / 100
  - Major: The description only restates the name (7 words).
  - Major: The description is too short (7 words).
  - Major: Says nothing about when to use it, or when not to.
  - Minor: String arguments with no constraint or example: email.
  - Minor: No `required` list, so every argument is optional.
  - Minor: The description mentions none of its 3 or more arguments.
  - Minor: Says nothing about what it returns.
- `freshdesk_list_companies`: 33 / 100
  - Major: The description only restates the name (6 words).
  - Major: The description is too short (6 words).
  - Major: Says nothing about when to use it, or when not to.
  - Minor: No `required` list, so every argument is optional.
  - Minor: Says nothing about what it returns.
- `freshdesk_get_ticket`: 38 / 100
  - Major: Says nothing about when to use it, or when not to.
  - Minor: Says nothing about what it returns.
  - Minor: Required identifiers whose description does not say where the value comes from: id. Name the tool or the place that returns it, or models look it up first.
- `freshdesk_list_tickets`: 38 / 100
  - Major: The description only restates the name (9 words).
  - Major: Says nothing about when to use it, or when not to.
  - Minor: No `required` list, so every argument is optional.
  - Minor: Says nothing about what it returns.
- `freshdesk_reply_ticket`: 42 / 100
  - Major: Says nothing about when to use it, or when not to.
  - Minor: Says nothing about what it returns.
  - Minor: Required identifiers whose description does not say where the value comes from: id. Name the tool or the place that returns it, or models look it up first.
- `freshdesk_update_contact`: 42 / 100
  - Major: Says nothing about when to use it, or when not to.
  - Minor: String arguments with no constraint or example: email, phone, mobile, job_title, address, description.
  - Minor: Says nothing about what it returns.
  - Minor: Required identifiers whose description does not say where the value comes from: id. Name the tool or the place that returns it, or models look it up first.
- `freshdesk_create_company`: 43 / 100
  - Major: Says nothing about when to use it, or when not to.
  - Minor: String arguments with no constraint or example: description.
  - Minor: Says nothing about what it returns.
- `freshdesk_create_contact`: 43 / 100
  - Major: Says nothing about when to use it, or when not to.
  - Minor: String arguments with no constraint or example: email, phone, mobile, job_title, address, description, twitter_id.
  - Minor: Says nothing about what it returns.
- `freshdesk_get_agent`: 43 / 100
  - Major: Says nothing about when to use it, or when not to.
  - Minor: Says nothing about what it returns.
  - Minor: Required identifiers whose description does not say where the value comes from: id. Name the tool or the place that returns it, or models look it up first.
- `freshdesk_get_company`: 43 / 100
  - Major: Says nothing about when to use it, or when not to.
  - Minor: Says nothing about what it returns.
  - Minor: Required identifiers whose description does not say where the value comes from: id. Name the tool or the place that returns it, or models look it up first.
- `freshdesk_get_contact`: 43 / 100
  - Major: Says nothing about when to use it, or when not to.
  - Minor: Says nothing about what it returns.
  - Minor: Required identifiers whose description does not say where the value comes from: id. Name the tool or the place that returns it, or models look it up first.
- `freshdesk_list_groups`: 44 / 100
  - Major: Says nothing about when to use it, or when not to.
  - Minor: No `required` list, so every argument is optional.
  - Minor: Says nothing about what it returns.
- `freshdesk_update_ticket`: 45 / 100
  - Major: Says nothing about when to use it, or when not to.
  - Minor: String arguments with no constraint or example: subject, type.
  - Minor: Says nothing about what it returns.
  - Minor: Required identifiers whose description does not say where the value comes from: id. Name the tool or the place that returns it, or models look it up first.
- `freshdesk_list_ticket_conversations`: 47 / 100
  - Major: Says nothing about when to use it, or when not to.
  - Minor: Says nothing about what it returns.
  - Minor: Required identifiers whose description does not say where the value comes from: id. Name the tool or the place that returns it, or models look it up first.
- `freshdesk_add_note`: 50 / 100
  - Major: Says nothing about when to use it, or when not to.
  - Minor: Says nothing about what it returns.
  - Minor: Required identifiers whose description does not say where the value comes from: id. Name the tool or the place that returns it, or models look it up first.
- `freshdesk_create_ticket`: 55 / 100
  - Major: Says nothing about when to use it, or when not to.
  - Minor: String arguments with no constraint or example: subject.
  - Minor: Says nothing about what it returns.
- `freshdesk_search_contacts`: 55 / 100
  - Major: Says nothing about when to use it, or when not to.
  - Minor: Says nothing about what it returns.
- `freshdesk_search_tickets`: 55 / 100
  - Major: Says nothing about when to use it, or when not to.
  - Minor: Says nothing about what it returns.

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