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Freshdesk MCP by usefulapi: tool descriptions scored io.usefulapi/freshdesk

tools/list taken
(UTC)
From
Official MCP Registry
Connected to
https://freshdesk.usefulapi.io/mcp
Homepage
usefulapi.io/freshdesk/
Repository
github.com/m190/usefulapi-mcp
Scoring rules
v2
Removal
support@forecall.dev
Score this URL as it is today

Scores, issues and names only

This page shows how Freshdesk MCP by usefulapi (io.usefulapi/freshdesk)'s tool descriptions scored, the issues found and the names of its tools and parameters. The descriptions are the server's own: read them where the copy came from.

Forecall asked the URL this server lists in the official MCP Registry for its tools/list once, on the date above, without calling any tool. The server may have changed since.

servers/io.usefulapi/freshdesk
Average score
43.0 / 100Cloudy
Tools
19
Near-identical descriptions
2

Across the server

Tools whose descriptions are nearly the same

2 of 2 pairs shown, highest description similarity first.
ToolToolDescription similarityName similarity
freshdesk_list_contactsfreshdesk_list_agents0.710.50
freshdesk_create_contactfreshdesk_create_company0.600.50

Tools

freshdesk_list_agents

29 / 100Rain

Purpose
6 / 20
When to use
0 / 20
Arguments
16 / 25
Return value
0 / 15
Constraints and side effects
7 / 10
Examples
0 / 10
  • Major
    The description only restates the name (7 words).restates_name
  • Major
    The description is too short (7 words).too_short
  • Major
    Says nothing about when to use it, or when not to.no_usage_context
  • Minor
    Its description is nearly the same as freshdesk_list_contacts's (similarity 0.71); only the names and schemas tell them apart. Say in this description when to use freshdesk_list_contacts instead.confusable_pair
  • Minor
    String arguments with no constraint or example: email.loose_string_param
  • Minor
    No `required` list, so every argument is optional.no_required
  • Minor
    The description mentions none of its 3 or more arguments.params_not_in_description
  • Minor
    Says nothing about what it returns.no_return_info

freshdesk_list_contacts

29 / 100Rain

Purpose
6 / 20
When to use
0 / 20
Arguments
16 / 25
Return value
0 / 15
Constraints and side effects
7 / 10
Examples
0 / 10
  • Major
    The description only restates the name (7 words).restates_name
  • Major
    The description is too short (7 words).too_short
  • Major
    Says nothing about when to use it, or when not to.no_usage_context
  • Minor
    Its description is nearly the same as freshdesk_list_agents's (similarity 0.71); only the names and schemas tell them apart. Say in this description when to use freshdesk_list_agents instead.confusable_pair
  • Minor
    String arguments with no constraint or example: email.loose_string_param
  • Minor
    No `required` list, so every argument is optional.no_required
  • Minor
    The description mentions none of its 3 or more arguments.params_not_in_description
  • Minor
    Says nothing about what it returns.no_return_info

freshdesk_list_companies

33 / 100Rain

Purpose
6 / 20
When to use
0 / 20
Arguments
20 / 25
Return value
0 / 15
Constraints and side effects
7 / 10
Examples
0 / 10
  • Major
    The description only restates the name (6 words).restates_name
  • Major
    The description is too short (6 words).too_short
  • Major
    Says nothing about when to use it, or when not to.no_usage_context
  • Minor
    No `required` list, so every argument is optional.no_required
  • Minor
    Says nothing about what it returns.no_return_info

freshdesk_get_ticket

38 / 100Rain

Purpose
13 / 20
When to use
0 / 20
Arguments
18 / 25
Return value
0 / 15
Constraints and side effects
7 / 10
Examples
0 / 10
  • Major
    Says nothing about when to use it, or when not to.no_usage_context
  • Minor
    Says nothing about what it returns.no_return_info
  • Minor
    Required identifiers whose description does not say where the value comes from: id. Name the tool or the place that returns it, or models look it up first.id_source_missing

freshdesk_list_tickets

38 / 100Rain

Purpose
6 / 20
When to use
0 / 20
Arguments
17 / 25
Return value
0 / 15
Constraints and side effects
10 / 10
Examples
5 / 10
  • Major
    The description only restates the name (9 words).restates_name
  • Major
    Says nothing about when to use it, or when not to.no_usage_context
  • Minor
    No `required` list, so every argument is optional.no_required
  • Minor
    Says nothing about what it returns.no_return_info

freshdesk_reply_ticket

42 / 100Cloudy

Purpose
17 / 20
When to use
0 / 20
Arguments
18 / 25
Return value
0 / 15
Constraints and side effects
7 / 10
Examples
0 / 10
  • Major
    Says nothing about when to use it, or when not to.no_usage_context
  • Minor
    Says nothing about what it returns.no_return_info
  • Minor
    Required identifiers whose description does not say where the value comes from: id. Name the tool or the place that returns it, or models look it up first.id_source_missing

freshdesk_update_contact

42 / 100Cloudy

Purpose
17 / 20
When to use
0 / 20
Arguments
18 / 25
Return value
0 / 15
Constraints and side effects
7 / 10
Examples
0 / 10
  • Major
    Says nothing about when to use it, or when not to.no_usage_context
  • Minor
    String arguments with no constraint or example: email, phone, mobile, job_title, address, description.loose_string_param
  • Minor
    Says nothing about what it returns.no_return_info
  • Minor
    Required identifiers whose description does not say where the value comes from: id. Name the tool or the place that returns it, or models look it up first.id_source_missing

freshdesk_create_company

43 / 100Cloudy

Purpose
13 / 20
When to use
0 / 20
Arguments
18 / 25
Return value
0 / 15
Constraints and side effects
7 / 10
Examples
5 / 10
  • Major
    Says nothing about when to use it, or when not to.no_usage_context
  • Minor
    Its description is nearly the same as freshdesk_create_contact's (similarity 0.60); only the names and schemas tell them apart. Say in this description when to use freshdesk_create_contact instead.confusable_pair
  • Minor
    String arguments with no constraint or example: description.loose_string_param
  • Minor
    Says nothing about what it returns.no_return_info

freshdesk_create_contact

43 / 100Cloudy

Purpose
13 / 20
When to use
0 / 20
Arguments
18 / 25
Return value
0 / 15
Constraints and side effects
7 / 10
Examples
5 / 10
  • Major
    Says nothing about when to use it, or when not to.no_usage_context
  • Minor
    Its description is nearly the same as freshdesk_create_company's (similarity 0.60); only the names and schemas tell them apart. Say in this description when to use freshdesk_create_company instead.confusable_pair
  • Minor
    String arguments with no constraint or example: email, phone, mobile, job_title, address, description, twitter_id.loose_string_param
  • Minor
    Says nothing about what it returns.no_return_info

freshdesk_get_agent

43 / 100Cloudy

Purpose
13 / 20
When to use
0 / 20
Arguments
23 / 25
Return value
0 / 15
Constraints and side effects
7 / 10
Examples
0 / 10
  • Major
    Says nothing about when to use it, or when not to.no_usage_context
  • Minor
    Says nothing about what it returns.no_return_info
  • Minor
    Required identifiers whose description does not say where the value comes from: id. Name the tool or the place that returns it, or models look it up first.id_source_missing

freshdesk_get_company

43 / 100Cloudy

Purpose
13 / 20
When to use
0 / 20
Arguments
23 / 25
Return value
0 / 15
Constraints and side effects
7 / 10
Examples
0 / 10
  • Major
    Says nothing about when to use it, or when not to.no_usage_context
  • Minor
    Says nothing about what it returns.no_return_info
  • Minor
    Required identifiers whose description does not say where the value comes from: id. Name the tool or the place that returns it, or models look it up first.id_source_missing

freshdesk_get_contact

43 / 100Cloudy

Purpose
13 / 20
When to use
0 / 20
Arguments
23 / 25
Return value
0 / 15
Constraints and side effects
7 / 10
Examples
0 / 10
  • Major
    Says nothing about when to use it, or when not to.no_usage_context
  • Minor
    Says nothing about what it returns.no_return_info
  • Minor
    Required identifiers whose description does not say where the value comes from: id. Name the tool or the place that returns it, or models look it up first.id_source_missing

freshdesk_list_groups

44 / 100Cloudy

Purpose
17 / 20
When to use
0 / 20
Arguments
20 / 25
Return value
0 / 15
Constraints and side effects
7 / 10
Examples
0 / 10
  • Major
    Says nothing about when to use it, or when not to.no_usage_context
  • Minor
    No `required` list, so every argument is optional.no_required
  • Minor
    Says nothing about what it returns.no_return_info

freshdesk_update_ticket

45 / 100Cloudy

Purpose
20 / 20
When to use
0 / 20
Arguments
18 / 25
Return value
0 / 15
Constraints and side effects
7 / 10
Examples
0 / 10
  • Major
    Says nothing about when to use it, or when not to.no_usage_context
  • Minor
    String arguments with no constraint or example: subject, type.loose_string_param
  • Minor
    Says nothing about what it returns.no_return_info
  • Minor
    Required identifiers whose description does not say where the value comes from: id. Name the tool or the place that returns it, or models look it up first.id_source_missing

freshdesk_list_ticket_conversations

47 / 100Cloudy

Purpose
17 / 20
When to use
0 / 20
Arguments
23 / 25
Return value
0 / 15
Constraints and side effects
7 / 10
Examples
0 / 10
  • Major
    Says nothing about when to use it, or when not to.no_usage_context
  • Minor
    Says nothing about what it returns.no_return_info
  • Minor
    Required identifiers whose description does not say where the value comes from: id. Name the tool or the place that returns it, or models look it up first.id_source_missing

freshdesk_add_note

50 / 100Cloudy

Purpose
20 / 20
When to use
0 / 20
Arguments
18 / 25
Return value
0 / 15
Constraints and side effects
7 / 10
Examples
5 / 10
  • Major
    Says nothing about when to use it, or when not to.no_usage_context
  • Minor
    Says nothing about what it returns.no_return_info
  • Minor
    Required identifiers whose description does not say where the value comes from: id. Name the tool or the place that returns it, or models look it up first.id_source_missing

freshdesk_create_ticket

55 / 100Cloudy

Purpose
20 / 20
When to use
0 / 20
Arguments
18 / 25
Return value
0 / 15
Constraints and side effects
7 / 10
Examples
10 / 10
  • Major
    Says nothing about when to use it, or when not to.no_usage_context
  • Minor
    String arguments with no constraint or example: subject.loose_string_param
  • Minor
    Says nothing about what it returns.no_return_info

freshdesk_search_contacts

55 / 100Cloudy

Purpose
20 / 20
When to use
0 / 20
Arguments
18 / 25
Return value
0 / 15
Constraints and side effects
7 / 10
Examples
10 / 10
  • Major
    Says nothing about when to use it, or when not to.no_usage_context
  • Minor
    Says nothing about what it returns.no_return_info

freshdesk_search_tickets

55 / 100Cloudy

Purpose
20 / 20
When to use
0 / 20
Arguments
18 / 25
Return value
0 / 15
Constraints and side effects
7 / 10
Examples
10 / 10
  • Major
    Says nothing about when to use it, or when not to.no_usage_context
  • Minor
    Says nothing about what it returns.no_return_info

What static scoring cannot tell

This score reads only the text of each description and schema: it says what is written, not what a model will do. Short tools whose names already say what they do, such as browser_close, score low here even when models use them well, and in our measurements current models chose the right tool in one step even from one-line descriptions, as long as the names and schemas differed. What the text cannot show, such as what happens over several steps and whether an added sentence helps or misleads, is what an evaluation measures, on the Pro and Team plans.

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